No Refund, No Cancellation, No Course Transfer or Course Change Policy

Document Control	Official Company Policy
Effective Date	30 July 2026
Policy Version	1.0

1. Purpose, Scope and Application

This No Refund, No Cancellation, No Course Transfer or Course Change Policy ("Policy") governs all paid courses, programmes, workshops, masterclasses, mentorships, memberships, subscriptions, learning packages, digital products and educational services offered by Raja Rani Coaching Private Limited (the "Company", "Raja Rani Coaching", "RRC", "we", "us" or "our").

This Policy applies to purchases made through the Company's website, learning management system, mobile application, payment links, authorised sales channels, offline centres, or any other channel operated or expressly authorised by the Company.

This Policy must be read together with the Company's Terms and Conditions, Privacy Policy, course description, certification disclosures, assessment rules and any course-specific terms displayed before payment. In the event of an inconsistency, mandatory applicable law will prevail.

2. Courses and Services Covered

This Policy applies to:

• Recorded and self-paced courses;
• Live online, live offline and hybrid courses;
• Workshops, masterclasses, mentorship and doubt-solving programmes;
• Bundled courses, learning packages and combination offers;
• Digital study materials, videos, assignments, templates and downloadable resources;
• Membership plans, subscriptions, add-ons and extended-access packages; and
• Any other paid educational or skill-development service offered by the Company.

3. Final Sale and No-Refund Condition

Limited exception: A refund will be considered only under Section 6 of this Policy or where a remedy is mandatorily required by applicable law.

The Company does not offer a general cooling-off period or a general 24-hour cancellation window. This statement does not affect any non-waivable statutory right that may apply to a specific transaction.

A student is not entitled to a refund merely because the student has not logged in, has not attended a class, has not accessed course content, has accessed only part of the course, or has decided not to continue or complete the course.

Course access may be activated immediately after successful payment. The student acknowledges that delivery of digital content or educational services may begin promptly after purchase.

4. No Cancellation, Course Change, Swap, Transfer or Adjustment

After successful payment, the selected course or service cannot be:

• Cancelled by the student;
• Changed or swapped for another course, programme, workshop or membership;
• Upgraded or downgraded by adjusting the amount already paid;
• Transferred to another batch, except where the Company permits a change in writing because of a Company-created operational requirement;
• Transferred to another person, family member, friend, employee or third party;
• Transferred to another registered email address, mobile number, user account or learner profile;
• Converted into a wallet balance, voucher, store credit or future course credit; or
• Adjusted against any present or future purchase.

Course access and login credentials are personal, limited and non-transferable. Sharing, selling, sublicensing or permitting unauthorised use of course credentials may result in suspension or termination of access without refund, subject to applicable law and the Company's Terms and Conditions.

5. Non-Eligible Cases and Exclusions

Subject to Section 6 and mandatory applicable law, a refund, cancellation, transfer, swap, adjustment or credit will not be provided for any of the following reasons:

• Change of mind, personal preference or loss of interest;
• Lack of time, change in schedule, travel, employment, business, family, financial, medical or personal circumstances;
• Failure to attend live classes, workshops, doubt-solving sessions, examinations or assessments;
• Failure to submit assignments, complete assessments, meet attendance requirements or finish the course within the permitted access period;
• Dissatisfaction with teaching style, pace, faculty, language, presentation or class format where the service substantially conforms to the published course description;
• Expectations, features, outcomes, recognition or benefits that were not expressly stated in the official written course description or other authorised Company communication;
• Failure to review the syllabus, learning outcomes, duration, language, eligibility, certification conditions, assessment requirements, software requirements or delivery format before purchase;
• Internet connectivity, electricity, device, browser, storage, operating-system or third-party application problems at the student's end;
• Reasonable changes to faculty, mentor, class sequence, timetable, platform, batch administration, lecture date or delivery method that do not materially reduce the purchased service;
• Partial or substantial completion of the course, or access, streaming, viewing, copying or downloading of course content;
• Failure to obtain employment, income, business success, customers, admission, certification, examination success or any other expected result;
• Purchase of the wrong course due to the student's own selection error;
• A purchase made through the student's account or payment credentials without internal approval from a parent, employer, spouse or another person, unless unauthorised use is verified and applicable law requires a remedy;
• Separate purchases or enrolments created through different accounts, email addresses, mobile numbers or payment methods, unless the transactions are verified as a genuine duplicate payment; or
• Suspension or termination arising from a verified breach of the Terms and Conditions, academic integrity rules, intellectual-property restrictions or account-security requirements.

6. Limited Eligible Cases

Notwithstanding the general no-refund rule, a refund or another appropriate remedy may be considered only in the limited circumstances set out below.

6.1 Verified Duplicate Payment

Where the same student is genuinely charged more than once for the same course and the same order, the verified excess payment may be refunded. Purchases made separately through different accounts, courses, payment methods or order references will not automatically be treated as duplicate payments.

6.2 Payment Received but Access Not Provided Due to a Company-Side Failure

Where payment has been successfully received but enrolment or access has not been provided solely because of a verified technical or operational failure attributable to the Company, the student must first allow the Company a reasonable opportunity to correct the issue.

A refund may be considered only where the Company verifies the failure and is unable to provide the purchased access, restore the service, or provide a substantially equivalent remedy within a reasonable period after receiving a complete complaint.

Temporary interruptions, scheduled maintenance, incorrect login details, or problems caused by the student's device, browser, internet connection, software or third-party service do not qualify under this section.

6.3 Course Cancelled or Permanently Discontinued by the Company

If the Company permanently cancels or discontinues the entire purchased course before providing a substantial part of the educational service, the Company may provide an equivalent replacement delivery of the same course or refund the eligible amount attributable to the undelivered service.

A reasonable change of faculty, timetable, platform, batch, class sequence, content format or delivery mode will not, by itself, be treated as cancellation of the course.

6.4 Refund or Remedy Required by Law

A refund or other remedy will be provided where it is mandatorily required by applicable law, a final and binding order of a competent court or Consumer Commission, or a binding direction of a competent government or regulatory authority. Nothing in this Policy is intended to exclude a right or remedy that cannot lawfully be excluded.

7. Eligible Refund Amount, Method and Tax Treatment

Where a refund is approved under Section 6:

• For a verified duplicate payment, only the verified excess amount will be refunded;
• For complete failure to provide the purchased service, the eligible amount will be determined according to the service not delivered and applicable law;
• Where part of the service has already been delivered and the Company later cancels the remaining service, any refund may be calculated proportionately for the undelivered portion, where legally permissible;
• Any applicable GST adjustment, credit note, payment reversal or accounting treatment will be handled in accordance with applicable tax law; and
• No refund will be paid in cash or to an unrelated payment source. Refunds will ordinarily be returned to the original payment method. If that method is unavailable, the Company may require identity, bank-account and transaction verification before using another lawful method.

8. Refund Request Procedure and Required Information

A request relating to an eligible circumstance must be submitted in writing and must include:

• Student's full name;
• Registered email address and mobile number;
• Course or programme name;
• Order number and transaction ID;
• Payment date and amount;
• Payment receipt or proof of payment;
• A clear explanation of the issue and the refund ground relied upon;
• Relevant screenshots, screen recordings, error messages or other supporting evidence; and
• Any additional information reasonably required by the Company for verification.

Submission of a request does not mean that a refund has been accepted or approved. Incomplete, unsupported, misleading or unverifiable requests may be rejected or kept pending until the required information is provided.

9. Review and Processing Timelines

Acknowledgement	Ordinarily within 48 hours of receiving the complaint.
Initial review	Ordinarily within 3-5 business days after all required information is received.
Grievance resolution	Reasoned response and resolution within one month, subject to the nature of the matter and applicable law.
Approved refund	Ordinarily initiated within 7-10 business days after approval.

The time taken for an approved refund to appear in the student's account may depend on the bank, card network, UPI provider, payment gateway or other financial institution. Such external settlement time is outside the Company's direct control.

10. Technical Support and Student Cooperation

Where a complaint concerns login, activation, class links, video playback, account access or another technical issue, the student must cooperate with reasonable troubleshooting and verification steps. The Company may request device and operating-system details, browser or application information, screenshots, screen recordings, error messages, network details or other information reasonably required to diagnose the issue.

Failure to provide reasonably requested information or to complete basic troubleshooting may delay the review or result in rejection where the Company cannot verify the alleged failure.

11. Student's Pre-Purchase Responsibility

Before making payment, the student is responsible for reviewing the following information and raising any question before purchase:

• Course title, curriculum, learning outcomes and official description;
• Course duration, access period and class schedule;
• Language of instruction and live, recorded or hybrid delivery structure;
• Eligibility, attendance, assignment and assessment requirements;
• Certification conditions, recognition disclosures and any stated limitations;
• Device, internet, browser, storage and software requirements;
• Course fee, taxes, instalment terms and payment schedule;
• This Policy, the Terms and Conditions and the Privacy Policy; and
• Any course-specific conditions displayed before checkout.

Statements made by unauthorised persons, students, influencers, affiliates or third parties will not bind the Company unless confirmed in an official written communication issued by an authorised representative of the Company.

12. Educational Service and Results Disclaimer

Unless expressly stated in a written agreement signed by an authorised representative of the Company, the Company does not guarantee employment, placement, salary, income, business profit, customer acquisition, admission, examination success, certification outcome, government recognition beyond the written course disclosure, or any specific personal, academic or professional result.

Results depend on factors including attendance, practice, assignment completion, assessment performance, prior knowledge, individual effort and market conditions. Failure to achieve an expected outcome does not create a right to a refund, course change, transfer, credit or compensation.

13. Mandatory Pre-Purchase Acceptance and Electronic Records

The student must be required to take an explicit affirmative action before payment to confirm acceptance of this Policy and the applicable Terms and Conditions. The acceptance checkbox should not be pre-selected.

By selecting the checkbox and completing payment, the student confirms that the student has had an opportunity to read the relevant policies, understands the final-sale condition, understands that the course cannot ordinarily be cancelled, changed, swapped, transferred or adjusted, and voluntarily agrees to be bound by the applicable terms, subject to mandatory law.

The Company may retain electronic records of the acceptance, including the applicable policy version, date, time, registered account, transaction reference, acceptance status, device information and IP address, in accordance with applicable privacy and data-protection requirements.

14. Chargebacks and Payment Disputes

Before initiating a payment dispute or chargeback, the student is requested to contact the Company and provide a reasonable opportunity for investigation and resolution. Nothing in this Policy prevents the student from exercising a legitimate statutory or contractual right.

A knowingly false, fraudulent, misleading or abusive chargeback may result in temporary suspension of access during investigation, termination where fraud or misuse is established, recovery of amounts or costs lawfully incurred, and other appropriate legal action. A bank or payment-provider decision does not automatically determine whether the student has complied with the Company's contractual, academic or intellectual-property obligations.

15. Company Verification Rights, Misuse and Decision

For the purpose of reviewing a request, the Company may verify transactions, account activity, course access, attendance, downloads, technical logs, communications and supporting documents, subject to applicable law.

The Company may reject a request supported by false or altered documents, fabricated technical issues, inaccurate transaction information, credential sharing, unauthorised recording or distribution of course material, multiple-account misuse, threats, coercion or other fraudulent or unlawful conduct.

The Company will communicate its decision in writing. The decision will be final for the Company's internal process, without limiting any statutory complaint, appeal or legal remedy available to either party.

16. Grievance Officer and Contact Information

Consumer complaints and grievances may be submitted using the details below.

Company	Raja Rani Coaching Private Limited
Email	support@rajaranicoaching.com
Phone	+91 6351112680
Working Hours	Mon – Sat 9:00 AM to 6:00 PM

Complaints should clearly state "Consumer Grievance" or "Refund Request" in the subject line, as applicable.

17. Policy Changes, Severability and No Waiver

The Company may revise this Policy prospectively to reflect operational, technological, commercial or legal changes. The version accepted by the student at the time of purchase will ordinarily apply to that transaction, except where a change is required by law or is more favourable to the student.

If any provision of this Policy is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the minimum extent required by law, and the remaining provisions will continue in effect.

A delay or failure by the Company to enforce any provision on one occasion will not constitute a waiver of that provision or of the right to enforce it later.

18. Governing Law and Jurisdiction

This Policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, the Indian Contract Act, 1872, the Information Technology Act, 2000, applicable GST laws, and other applicable rules and regulations, each as amended or replaced from time to time.

Subject to any mandatory consumer forum, territorial jurisdiction, statutory remedy or other right available under applicable law, civil and commercial disputes relating to this Policy or the purchased services will be subject to the jurisdiction of the competent courts at Surat, Gujarat, India.

19. Website and LMS Implementation Requirements

1. Display a visible link to this Policy and the final-sale notice before payment.
2. Keep the acceptance checkbox unticked by default and prevent payment until it is affirmatively selected.
3. Record the accepted policy version, acceptance date and time, registered account and transaction reference.
4. Make the course description, curriculum, duration, language, assessment conditions, certification disclosures and technical requirements reasonably accessible before purchase.
5. Provide a payment receipt and retain the accepted policy and transaction records as required by applicable law.